Neither iQ-WebBook or any of the other booking engines, OTAs or channel managers handle packages in a way that would allow them to be pulled into roomMaster. Therefore, the solution/workaround is to fully describe the package online including package components and set up the full daily rate as accommodation and then apply a one-time adjustment to account for the package elements when the reservation comes into roomMaster.

 

As an illustrative example, let's say the daily package was made up as follows:

 

Accommodation - $1,000,00

Meals - $200.00

Tours - $ 300.00

Total - $1,500.00

 

Since we cannot put the package breakdown online, we describe the package details and set up the rate as $1,500.00 accommodation. That is therefore what comes in on the reservation.



 


We would also build a Special Package to account for the package components as follows:

 

Accommodation credit <$500.00>

Meals -$200.00

Tours - $300.00

Total - $0.00

 


So, a one-time entry is made immediately when the reservation comes in to roomMaster to post the package elements and adjust the accommodation daily. The guest doesn't know about the background allocation because the package elements are rolled up. Thus, the guest does not see the breakdown on his/her bill and everything works fine in the accounting. The package allocation could on a separate sub-folio (say folio C, called Package Breakdown) if you prefer. I left out the taxes in the illustration, but the principle is the same.

 

Your staff can be easily trained to do the one step of adding the package elements to each reservations that comes in. It’s very simple and works very well. 

When the reservation comes in it looks like this.




The reservationist simply goes to More Options -> Daily Charges and Packages and simply select the Package Breakdown. The screen looks like the sample below.





As a backstop, the night auditor could also be trained to check that the package elements exist at check in to ensure that the nightly postings would be correct. But it is usually handled very well at the reservations level.