Cause: Not all rooms on a reservation have been checked. “Pending” is the status between Reserved and Checked-In.
Solution: Check-in the remaining rooms on the reservation. Reservations for two or more rooms have to be checked in each time for the number of rooms selected. If the guest does not need the additional rooms in a pending reservation, simply open the reservation and select Cancel Reservation to cancel the remaining rooms on the reservation.
Comments: Multiple-room reservations are intended for situations where guests in the party check-in at different times. You have an opportunity to change the individual names during the check-in process.